Приспичило мне тут поковыряться в видеохостинге. т.к. в Рунете адекватных ценовых предложений не нашел — стал искать их у иностранных коллег. Первый блин получился что называется комом, но весьма весело.

Первым выбор пал на массово разрекламированный CirtexHosting.

Суть проблемы:
- Сервис не позволяет удалить из «корзины» заказ на регистрацию домена.
- Сервис не позволяет обнулить корзину, начать новый Order, и т.п.
- Сервис не позволяет сделать Logout.
- Сервис не позволяет создать аккаунт в биллинге до покупки чего-либо. На сайте гордо красуется кнопочка «My Account«, которая ведёт на 404 not found.

Конечно, после пары безуспешных попыток я связался с техподдержкой через раздел на сайте. Через 5 минут ожидания мне ответили.

Фееричный диалог:

Cirtex Nicholas: Hi, Thank You for choosing CirtexHosting. How may I help you today?
Yaroslav: Hello
Yaroslav: What can i remove from my card Domain Registration — administratingtv.org — 1 Year/s ?
Yaroslav: >This order form is provided in a secure environment and to help protect against fraud your current IP address (62.165.*.*) is being logged.
Yaroslav: Where the button «Delete» ?
Cirtex Nicholas: Hello I don’t understand
Cirtex Nicholas: you want to cancel an order?
Yaroslav: Yes — I want remove order to Domain Registration — administratingtv.org
Cirtex Nicholas: do you have an order # please
Yaroslav: no have
Yaroslav: I mast to logged from have order?
Yaroslav: https://billing.cirtex.com/login.shtml — 404 Not Found
Yaroslav: WTF ?
Yaroslav: hello !!
Yaroslav: Where are you ?
Cirtex Nicholas: https://billing.cirtex.com
Cirtex Nicholas: go here
Yaroslav: Ok
Yaroslav: Where link «registration» ?
Cirtex Nicholas: sorry to register you need to complete the order
Yaroslav: ok
Cirtex Nicholas: for the billing area
Cirtex Nicholas: you order a product first and it creates your account for the client area
Cirtex Nicholas: but I can’t remove an item from the order until you process until the invoice # is generated
Cirtex Nicholas: simply start a new order
Yaroslav: Please. Remove oreder from registration domain administratingtv.org from my order card!
Yaroslav: where i look invoice # ?
Cirtex Nicholas: Please, give me the invoice #
Cirtex Nicholas: otherwise there is no order
Cirtex Nicholas: you must complete the steps online for order, that order does not exist yet
Yaroslav: >simply start a new order
Yaroslav: I cant!
Cirtex Nicholas: so if you want, start a New order
Yaroslav: i look: «This order form is provided in a secure environment and to help protect against fraud your current IP address (62.165.*.*) is being logged.»
Yaroslav: >start a New order
Yaroslav: how?
Yaroslav: Where the button or link «Start new order» ?
Cirtex Nicholas: go to www.cirtexhosting.com
Yaroslav: ok
Cirtex Nicholas: and then go to the plan you wish to order, and click order now.
Yaroslav: ok
Yaroslav: And i have an ol order!
Yaroslav: old older.
Yaroslav: >your current IP address (62.165.*.*) is being logged.
Yaroslav: How i can logoff ?
Cirtex Nicholas: Can you tell me your e-mail address used when placing the first order?
Cirtex Nicholas: I will check if you have an account, otherwise you are not logged in anywhere
Yaroslav: *@mail.ru
Yaroslav: and so?
Yaroslav: Are your indian man ?
Cirtex Nicholas: there is no account for you *@mail.ru
Yaroslav: 1 moment please
Cirtex Nicholas: please start a new order, clear your cookies/cache go to www.cirtexhosting.com and click order now on the plan you are interested in. I am sorry for any inconvenience but there is no order for you or account.
Yaroslav: 1 moment
Yaroslav: i gove screen from your
Yaroslav: see this: http://dl.dropbox.com/u/2266654/_IT/cirtex2.JPG
Yaroslav: Understand this trouble?
Yaroslav: No ask email from registration!
Yaroslav: No remove domain registration!
Yaroslav: No logout from order!
Cirtex Nicholas: Please start a NEW ORDER
Yaroslav: Where the button «NEW ORDER: ?
Cirtex Nicholas: CLEAR COOKIES/Clear CACHE, restart browser
Cirtex Nicholas: CLICK ORDER NOW
Yaroslav: >CLEAR COOKIES/Clear CACHE, restart browser
Yaroslav: ok
Cirtex Nicholas: Thank you for your co-operation.
Yaroslav: stop
Yaroslav: Tell me:
Yaroslav: Are your Indian?
Cirtex Nicholas: go here
Cirtex Nicholas: https://billing.cirtex.com/cart.php?gid=2&systemtemplate=cirtexhosting
Cirtex Nicholas: Please go here to start your new order if you are seeing your existing order, then clear cookies/cache and start over. I am sorry for any inconvenience.
Cirtex Nicholas: If you have any other questions contact sales@cirtex.com
Yaroslav: Good buy, stupid support from stupid hosting!

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